At Sharon Spence Medical PA, I am dedicated to providing exceptional personal assistant services tailored to the needs of healthcare professionals and patients alike.
The focus is on enhancing communication and efficiency in medical settings.
With over 25 years of administrative, secretarial and clinic management experience, I have built my career on professionalism, reliability, discretion and exceptional attention to detail. Throughout that time, I have worked both within office environments and remotely, supporting busy professionals and ensuring that their administrative operations run smoothly and efficiently.
My reputation has been built on dedication, loyalty and a genuine commitment to the people and businesses I support. I understand that trust is earned through consistency, confidentiality and delivering a high standard of service day after day. Whether managing complex diaries, coordinating appointments, handling sensitive correspondence or dealing directly with clients and patients, I take pride in ensuring every task is completed accurately and professionally.
After many years of working for others, I have chosen to establish my own freelance Medical PA service. This allows me to offer consultants a more personal, dedicated and responsive level of support that is often lacking within larger organisations. By working closely with a small select number of consultants, I can provide a truly tailored service, becoming a trusted extension of their practice rather than simply an administrative resource.
My aim is to provided consultants with complete peace of mind, knowing that their day-to-day administrative responsibilities are being handled professionally, efficiently and confidentially. From patient enquiries and clinic bookings to theatre scheduling, correspondence, invoicing and liaison with insurers, every aspect of the administrative workload is managed with care and attention.
By removing the burden of office administration, I enable consultants to focus on what they do best: caring for patients, developing their reputation and growing a successful private practice. My role is to ensure that the business side of the practice operates seamlessly behind the scenes, allowing consultants to maximise their time, improve patient experience and maintain the highest professional standards.
I believe that outstanding administrative support is one of the foundations of a successful private practice.
My commitment is to provide that support with the same level of professionalism, dedication and care that consultants provide to their patients.
Services offered
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Patient telephone calls and emails - handling enquiries,messages,follow up and routine patient communication.
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Diary management - managing the consultants diary,appointments and changes.
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Clinical Management - booking clinics,arranging appoitments,cancellations and follow-ups.
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Theatre and procedure management - coordinating surgery dates admissions and procedures with hospitals and patients. Communicating with hospital admissions,theatre teams and all relevent departments.
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Medical correspondence - preparing and managing clinic letters,reports,referrals and other consultants correspondence.
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Document and records management - maintaining organised electronic patient data, documentation and filing.
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Private medical insurance liasion - dealing with insurers regarding authorisation,treatment queries and administrative requirements.
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Billing and invoicing - preparing invoices for patients and insurers,maintaining billing records including resolving outstanding accounts.
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Patient registration and administration - ensuring all patient information and administrative records are correct and maintained.
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Consultant liasion - keeping consultants updated on patients,clinics,theatre lists,correspondence and all outstanding issues.
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General private practise administration - effectively acting as the consultants dedicated remote PA / Secretary.
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Confidential data handling - working securley with sensetive private medical patient information.
Security and insurance
Due to the nature of the service provided, my approach is based upon the principles of the UK GDPR, Data Protection Act 2018 and established healthcare confidentiality practices,together with the individual security requirements of each consultant and practise.
A full disclosure of all security measures that are in place can be provided upon request.
Client Feedback
Excellent support:
Sharon's assistance has transformed the way I manage my practice. Her attention to detail is unmatched.
Professional and Efficient
I would recommend Sharon to anyone seeking a reliable and caring personal assistant in the medical field.
Highly Recommended
The level of care and professionalism Sharon provides is extraordinary. She is an invaluable asset to my team.
Get in Touch
Whether you're a healthcare provider needing
assistance or looking for support, I am here
to help. Reach out to me to discuss your needs
and how I can assist you.
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